At TP Containers, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website, www.tpcontainers.com.
1. Information We Collect
When you visit our website or place an order, we collect the following types of information:
- Personal Identification Information: This may include your name, shipping address, billing address, phone number, and email address.
- Payment Information: We collect payment information such as your credit card number and billing details. This information is securely processed and not stored by us directly.
- Order Information: This includes details of the products you purchase, including the container type, size, and other transaction details.
- Technical Information: This includes IP address, browser type, operating system, and usage data when you visit our website.
2. How We Use Your Information
We use the information we collect to:
- Process Your Orders: This includes handling shipping, returns, and payments.
- Improve Customer Service: Your information helps us respond more efficiently to your requests and support needs.
- Send Periodic Emails: We may use your email address to send order updates, company news, or promotional offers.
- Improve Our Website: We may use aggregated data to enhance the user experience on our website.
3. How We Protect Your Information
We implement security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
- Encryption: All payment and personal information is transmitted via Secure Socket Layer (SSL) technology.
- Restricted Access: Only authorized personnel have access to your personal information.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except when necessary to fulfill your order (e.g., shipping partners, payment processors). We may also release information if required to comply with legal obligations.
5. Third-Party Services
We use third-party payment processors such as Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay to process transactions. These providers have their own privacy policies in respect to the information we are required to provide them for processing your transactions. We recommend you read their privacy policies for more information.
6. Your Consent
By using our website and services, you consent to this Privacy Policy.
7. Cookies
We may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize your browser and capture certain information.
8. Your Rights
You have the right to access, correct, or delete your personal information. To exercise any of these rights, please contact us at info@tpcontainers.com.
9. Returns and Refund Policy
To initiate a return, please contact our Customer Support team within 30 days of receiving your container. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original method of payment.
10. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at:
- Store Name: TP Containers
- Phone Number: +1 (361) 200-0151
- Physical Address: 131 W Stoddard Ave, Aransas Pass, TX 78336, USA
- Email: info@tpcontainers.com
- Website: www.tpcontainers.com
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (New York Time)
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically for any updates.